Privacy policy

Be Your True Self Studio Ltd
Last updated: May 2025

At Be Your True Self Studio Ltd (trading as Carlix Wellness), your privacy, trust, and peace of mind are deeply respected. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services or interacting with our website and communications, you agree to the practices outlined below.

• Full name, contact details (email address, phone number, postal address)
   
• Date of birth and gender
   
• Health, fitness, injury or medical information (where relevant and consented)
   
• Emergency contact information
   
• Billing and payment information
   
• Session history, preferences, and communication records
   
• Website usage (via cookies and analytics tools)
   

We collect only the data necessary to deliver our services safely and personally.

• Booking and managing sessions, classes, memberships, and communication
   
• Personalising fitness, yoga, wellness, or coaching programs
   
• Ensuring your health and safety during activities
   
• Processing payments and sending invoices or receipts
   
• Communicating essential updates, session changes, or offers
   
• Maintaining our client records and legal obligations
   
• Providing relevant content via newsletters (with your consent)
   

We do not sell or share your data with third parties for marketing purposes.

• Contractual – to provide you with agreed services
   
• Consent – for health-related data and marketing preferences
   
• Legal obligation – to comply with financial or safeguarding regulations
   
• Legitimate interest – to maintain client records and improve services
   

When you share health, injury, or medical details, we treat them as special category data under UK GDPR. These are only processed with your explicit consent, which you may withdraw at any time.

We retain your personal data only as long as necessary to:

• Provide services to you
   
• Fulfil legal, accounting, or regulatory obligations
   
• Resolve disputes or enforce our terms
   

Inactive client records will be securely deleted after 7 years, or sooner if requested and not legally required.

We take your privacy seriously. All data is:

• Stored securely using encrypted systems
   
• Accessed only by authorised team members
   
• Protected against unauthorised access, loss, or disclosure
   

In the rare event of a data breach, we will notify you and the Information Commissioner’s Office (ICO) where required.

• Access the personal data we hold about you
   
• Request correction of inaccurate or outdated information
   
• Withdraw consent for processing at any time
   
• Request deletion of your data (“right to be forgotten”)
   
• Object to or restrict processing in certain cases
   
• Lodge a complaint with the ICO at www.ico.org.uk
   

To exercise any of these rights, please email beyourtrueselfstudio@gmail.com.

Our website may collect data through cookies to improve your experience. These may include analytics and preferences. You can manage cookie settings through your browser at any time.

We may use trusted third-party tools (e.g., Mindbody, payment processors, email platforms) solely to deliver services. These providers are GDPR-compliant and contractually bound to protect your data.

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or posted on our website. Please check this page regularly for the latest version.

For any privacy concerns, questions, or data access requests, please contact:
📧 beyourtrueselfstudio@gmail.com

Your trust means everything to us.
At Carlix Wellness, we are committed to holding your personal information with the same care, respect, and integrity we bring to every session.